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Introduction of online trade complaint portal by the DGFT

Posted on: May 29, 2019 | Back | Print

DGFT has informed that an online module for filing and tracking of quality trade complaints has been made operational with effect from 11.02.2019. Indian and foreign entities can now file complaints on the portal. Detailed procedure for filing and tracking of the complaints have been notified.
In order to resolve complaints or trade disputes relating to international trade in terms of chapter 8 of the Foreign Trade Policy/Handbook of procedures, 2015-2020 and with a view to build up reliable business environment in India, an online filing and tracking of trade complaints have been launched. Complaints from foreign buyers about poor quality of supply by exporters from India as well as complaints of importers against foreign suppliers can be filed on this portal. Besides, complaints of unethical commercial dealings like non-supply/partial supply of goods after confirmation of order or supplying goods other than the once as agreed upon, non-payment or non-adherence to deliver schedule etc. can also be filed through this portal.
Reference received from DGFT together with its enclosures is attached which gives detailed information about how the online portal operates.

Detailed information about how the online portal operates
DGFT Website

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